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• Develop a database of prospective clients.
• Identifying and properly qualifying business opportunities.
• Direct contact of prospective clients through personal visits and phone calls.
• Provide customer quotations with a systematic follow-up system.
• Prepare daily sales report and Quarterly business plan.
• Extensive Market & Industry research to identify new opportunities.
• Responsible for securing new customers, and maintaining and developing existing accounts.
• Meet and exceed target set in terms of contributing and generating revenue for the department.
• Maintain records of customer details/sales visits.
• Identify potential customers and register opportunities
• Regularly visit existing accounts, validating our service levels and develop new revenue streams.
• Negotiate with the accounts as per price guidelines given, looking to maximize profits.
• Follow up on customer communications in a timely and professional manner.
• Support Customer Service / Pricing and work closely with Operations and Documentation on the execution of customer service contracts.
• Promote the services and products of all entities, and coordinate sales efforts with other department sales.
• Assimilate market information and take part in the overall business development through weekly/monthly sales meetings.
• Follow up with clients for outstanding support by the Finance Controller.
• Follow up of quotations as needed and communicate the positive or negative feedback in respect of being able to source the competitive rate to support the closure of all business opportunities.
• Use the quote feedback to quote more effectively for future opportunities and for pricing guidance
• Conducting research and route planning, taking into consideration the kind of cargo being transported, the distance involved and any specific customer requirements with regards to the final delivery time.
• Negotiate internally to provide the best rates for import and export.
• Take necessary pricing actions to enhance profitability and take lead/responsibility to support the business.
• Ensuring integrity & accuracy in all pricing matters.
• Establish & maintain a strong working relationship with customers
• Coordination with the pricing and operations team.
• Accuracy of all quotes, and timely issue to the customer.
• New customers leading to new business.
• Ensure enough commercial visits have been done to generate business.
• CRM pipeline reporting.
• Ensure quality of operations and customer satisfaction.

Essential skills and qualifications

• Organizational skills: The ability to create and maintain organized filing systems for both digital and physical documents.
• Attention to detail: A keen eye for accuracy is crucial for maintaining precise records.
• Communication skills: Excellent written and verbal communication is necessary for collaborating with different departments and ensuring information is shared accurately.
• Software proficiency: Must be proficient in document control software and have strong skills in the Microsoft Office suite, particularly for tasks like typing and file management.
• Time management: The ability to prioritize tasks and manage time effectively to meet deadlines is essential.
• Problem-solving and analytical skills: The capacity to gather and interpret data to implement best practices for document control. 

Educational and experience requirements

• Education: A bachelor’s degree in a related field like business administration or information management is often preferred.
• Experience: Some roles require several years of experience in document control or a similar field, with a proven track record of managing complex documentation.
• Background: A background in administration or records management can be very beneficial. 

Customer Service Executive

We are looking for a proactive and customer-focused Customer Service Executive to join our logistics team. The ideal candidate will handle customer inquiries, coordinate shipment updates, and ensure smooth communication between clients, operations, and sales departments. You will play a key role in maintaining customer satisfaction by providing timely solutions and professional support throughout the logistics process.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Coordinate with internal departments to ensure on-time deliveries and accurate shipment updates.
• Prepare and manage shipment documentation, billing, and reports.
• Track and resolve customer issues, complaints, and service requests efficiently.
• Build and maintain strong client relationships to ensure repeat business.
• Support operational teams with order entry, scheduling, and follow-ups.

Requirements:

• Bachelor’s degree in Business Administration, Logistics, or a related field.
• Prior experience in logistics, freight forwarding, or customer service is an advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in MS Office (especially Excel and Outlook).
• Ability to work under pressure and meet deadlines.